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Insight Into Plants Vol III
Table of Contents	Page
PART ONE: TELEPHONE MANAGEMENT	1-24
How to use this book	1-5
Format of the Telephone Protocols	1-2
How to Use the Emergency Protocols	3
How to Use the Minor Acute Illness Protocols	3
Assumptions Not Included in the Protocols	4
How to Use the Telephone Protocols for Physician Education	4-5
Components of Effective Telephone Interactions	6-8
Telephone Data Collection	6
Telephone Decision Making	6-7
Telephone Advice	8
Telephone Rapport	8
An Office System for Telephone Management	9-24
How to Delegate Responsibility for Routine Medical Calls During Office Hours	10
Training	11
How to Manage Incoming Calls During Office Hours	11-14
Information Sheet on Telephone Policy	15
Alternative Office Approaches to Telephone Management	15
How to Manage Nighttime and Weekend Calls	16-17
Difficult Nighttime Calls	18
Difficult Calls: Day or Night	19-20
Office Telephone Equipment and Services	21-24
PART TWO: EMERGENCY TELEPHONE PROTOCOLS	25-38
Resuscitation	25
Emergency Transportation	26
Trauma, Major	27-28
Bleeding, Severe	29
Breathing Problems, Severe	30
Choking	31
Coma	32
Convulsions	33
Drowning	34
Electric Shock or Lightning Injury	35
Poisoning	35-37
Psychiatric Emergencies	38
PART THREE: THE MOST COMMON TELEPHONE PROTOCOLS	39-94
GASTROINTESTINAL SYMPTOMS	39-55
Vomiting	39-42
Diarrhea	43-50
Constipation	51-55
RESPIRATORY SYMPTOMS	56-79
Common Cold	56-59
Sore Throat	60-62
Streptococcus- positive culture	63
Streptococcus Exposure	64
Cough	64-68
Ear Pain	69-71
Eye, Red	72-73
Eye, Yellow Discharge from	74-75
Fever	76-79
RASHES	80-89
Rashes, Red	80-81
Ampicillin Rash	82
Diaper Rash	83-84
Chickenpox	85-86
Impetigo	87-89
TRAUMA	90-94
Skin	90-91
Head	92-94
PART FOUR: OTHER TELEPHONE PROTOCOLS	95-268
Abdominal Pain	95-96
Acne	97-99
Antibiotic Dosages	100-102
Appetite, Decreased	103
Asthma	103-107
Athlete's Foot	108
Backache, Acute	109-110
Bad Breathe	111
Bites, Animal or Human	112
Bites, Insect	113-115
Bites, Marine Animal	116
Bites, Snake	117
Bites, Spider	118
Blisters, Foot	119
Boils	120-121
Breathing-holding Spells	122-123
Breathing, Noisy	124
Burns, Chemical	124
Burns, Thermal	125-126
Canker Sores	127-128
Chapped Lips	129
Chest Pains	129-130
Child Abuse, Suspected	131
Coldsores	131
Congestion, Respiratory	132
Cradle Cap	132
Croup	133-135
Crying Baby (< 3 months old)	136-138
Crying Baby (> 3 months old)	139
Dandruff	140
Delirium	141
Dizziness	142-143
Dry Skin	144
Ear Congestion	145
Ear Discharge	146
Ear, Itchy	147
Ear, Pulling at	148
Ear, Swimmer's	149-150
Earwax Problems	151
Eczema	152-154
Eye, Allergic Reaction in	155-156
Eye, Chemical in	157
Eye, Swelling	158
Fainting	159
Foot or Leg, Swelling of	160
Foreign Body in Ear	160
Foreign Body in Eye	161
Foreign Body in Nose	162
Foreign Body in Skin	162
Foreign Body, swallowed	163-164
Foreign Body in Vagina	165
Frostbite	165
Genitals, Swelling of	166
German Measles Exposure	167
Goiter	168
Hair Loss	168
Hay Fever	169-172
Headache	173
Heat Rash	174
Heat Reactions	175
Hepatitis Exposure	176
Hernia, Inguinal	177
Hiccups	178
Hives	178-179
Hoarseness	180
Immunizations, United States and Canada	181
Immunizations and Travel to Foreign Countries	181-182
Infections, Excessive	183
Infections, and Follow-up Telephone Calls	183
Influenza	184
Itching	184
Jaundice, Newborn	185-186
Jaundice, Postnewborn Period	187
Jock Itch (Tinea Cruris)	188
Joint, Swelling of	189
Lice	189-190
Limb Pain	191
Limp	192
Measles (Rubeola)	193-194
Measles (Rubeola) Exposure	195
Menstrual Period, Excessive Bleeding in	195
Menstrual Period, Missed	196
Menstrual Period, Pain	197-199
Moles	200
Motion Sickness	201
Mumps	201-202
Mumps, Exposure	203
Nausea	204
Neck Pain, Acute	204-205
Neck, Swelling of	206
Newborn Rashes	207
Nosebleed	208-209
Overweight	210
Parents, Difficult	210
Penis: Circumcision Problems	211
Penis: Foreskin Problems	212-213
Penis: Rash	214
Pimples	214-215
Pinworms	216-217
Poison Ivy	218-219
Pregnancy of Possible Pregnancy	220
Puberty, Delayed	220
Ringworm	220
Roseola	221
Scabies	221
Scarlet Fever	222
Shoes	223
Sinus Problems	223-225
Skin, Swelling of	226
Skin, Unusual Color of	226
Sleep, Increased	227
Sores	228
Spitting up	228-229
Stools, Blood in	230
Stools, Loss of Control of (Soiling)	231
Stools, Unusual Color of	231
Sty	232
Sunburn	233-234
Suture Removal	235
Swallowing, Difficulty in	235
Tear Duct, Blocked	236
Teething	237
Tetanus Exposure	238
Thrush	239
Toenail, Ingrown	239-240
Tongue-tied	241
Toothache	241-242
Trauma, Bone	243
Trauma, Ear	244
Trauma, Eye	245-246
Trauma, Finger	247-248
Trauma, Genital	249
Trauma, Mouth	250-251
Trauma, Nose	252
Trauma, Teeth	253
Tuberculosis Exposure	254
Umbilical Cord Problems	255
Umbilical Hernia	255
Umbilical Oozing	256
Urination, Frequent	257
Urination, Lack of	258
Urination, Loss of Control of	258
Urination, Pain with	267
Urine, Blood in	259-260
Urine, Unusual Color of	268
Vaginal Bleeding (Prepubertal Type)	261
Vaginal Discharge	268
Venereal Disease	262
Vision, Sudden Loss of	262
Vomiting of Blood	263
Warts	264
Wheezing (other than Asthma)	265
Worms (other than Pinworms)	265
Wound Infection	265-266